Reservation Changes and Cancellations

Order changes and cancellations may be made without penalty within 7 days of the beginning of the rental period (14 days for tent rentals). Cancellations and change reductions within the cancellation period are subject to forfeiture of the reservation fee.

Payment

Reservations require a receipt of a reservation fee of $40.00.  The reservation fee is applied to the rental cost.  Payment of the full rental cost is due prior to delivery or at the time of order pick-up.  Payment may be made with you chip credit card.

Security Deposit

Each rental requires a security deposit of at least $100.00.  The security deposit for most rentals is one-half of the rental cost, with a minimum of $100.00.  Certain rental equipment items require a higher deposit amount.  Please discuss with your event consultant.  The security deposit is satisfied by an authorization of the amount to your credit card.

Pick-up and Delivery Service

Rental items may be picked-up at any of our locations.  If you would like to pick-up your items at a location different from the location at which you made your reservation, please let us know at the time the reservation is made.  We deliver rental items for reservations of at least $100.00.  The delivery fee is based on the delivery geographic location with a minimum fee of $95.00.  Special delivery times and locations may incur an additional delivery fee.

We deliver to the ground floor within 75’ of our delivery truck.  Stairs, elevators and above ground deliveries incur an additional fee.  Let us know your special circumstances and we will provide you a quote for the additional charges.  Special arrangements must be made prior to the scheduled delivery date.

Order Accuracy

Before pick-up or delivery, we inspect your rental items to ensure your satisfaction.  Please check your order upon receipt and confirm that all items have been received and meet your satisfaction. Contact us immediately with any discrepancies or damaged items.

Cleaning Procedures

Rental items used with food should be scraped and rinsed.  Food serving pieces should be placed in the containers in which the items were received.  Linen should be dry and free of food and debris.  DO NOT place linen in plastic bags as mildew and mold may result.  For grills, all food must be removed together with the ashes.

Damage Waiver

A damage waiver of 10% of the rental cost is charged on all rental items. The damage waiver covers damage from normal use incurred while the rental items are in your possession and your responsibility.  Any items damaged (e.g. broken glasses, china, etc.) must be returned to AAA Party Rentals, otherwise the damage waiver will not apply.  Minor damage, includes but is not limited to broken or chipped glassware and china, missing chair feet and removable linen stains. Examples where the damage waiver does not apply include. but are not limited to, linen returned with mold or mildew, excessive breakage, unreturned items, including crates,, racks, hangers, etc.

Lost or Damaged Items

Customers are responsible for the rental items from the time of receipt until the time of return. It is the customer’s responsibility to secure the rental items from the weather elements and theft or misplacement. The customer will be charged the replacement cost for damaged or missing items, including equipment boxes, crates, hangers, etc. not covered under the damage waiver.  If any missing items are returned to AAA Party Rentals within seven days, the replacement cost paid will be refunded.

Additional Charges

Additional charges may be incurred if items are not ready for pick-up on the contracted rental return date.  China and glassware must be free of food and liquids and  returned to their crates and racks.  Tables and chairs should be stacked. Grills must be free of food and ashes.